Patient information
How to reach us, how our clinic works, and how to tell us when something is not right.
Clinic hours
- Monday, Tuesday, Wednesday and Friday: 9am to 4.30pm
- Thursday: 9am to 12 noon
After hours is for emergencies only.
In an emergency
If you need urgent care at the clinic, tell reception as soon as you arrive. Emergencies are seen as quickly as possible.
In a life-threatening emergency, call the clinic's on-call nursing staff on the free after-hours number. You can also call 000.
Your questions
Choose a question to see the answer.
Do you visit the homelands?
Yes. Our clinic team and our social and emotional wellbeing team visit every community every week, including Arlparra.
On these visits we drop off medicines and check on everyone's health and wellbeing.
Do I have to pay?
No. Urapuntja Health Service is fully bulk-billed, so you don't pay to see us.
If you need a service that does cost money, we will talk it through with you first, before it goes ahead.
How do I get my test results?
Our doctor (Medical Officer or GP) checks all results. We get them to you as soon as we can, usually by phone, a home visit, or at an appointment with the doctor or the clinic team.
Will you remind me about check-ups?
Yes, if you agree. We will ask if we can add you to our reminder system. Then we may remind you about check-ups and other care that helps you stay well.
If you don't want reminders, tell a nurse, the doctor or reception.
Can I phone the clinic?
Yes. Reception answers all calls and passes you on to clinic staff when you need them. We return calls as soon as we can, during clinic hours.
Is my health information private?
Yes. Your medical record is private. We keep your health information safe, and only staff who need it can see it. We follow the Australian Privacy Principles, Australia's privacy rules.
You can ask reception for a copy of our privacy policy, called the Management of Health Information Policy.
How do I get a copy of my medical record?
Sign a Medical Information Release form. You can get the form from reception.
What are my rights and responsibilities?
Everyone who comes to the clinic has the right to be treated with dignity and respect.
We do not accept violence or aggression toward staff (zero tolerance). Staff may refuse to treat anyone who is violent or aggressive toward them.
No smoking at the clinic, please.
How do I give feedback or make a complaint?
We want to hear from you. You can:
- write it down and put it in the suggestion box in our waiting room
- talk to the CEO or the Clinic Manager
- email the CEO at ceo@urapuntja.org.au, or the Clinic Manager at clinicmgr@urapuntja.org.au
Please include your phone number if you would like us to call you back.
If your complaint isn't fixed
We try hard to fix every complaint. If you feel yours hasn't been fixed, you can contact the NT Health and Community Services Complaints Commission.
- Email: hcscc@nt.gov.au
- Post: PO Box 5818, Alice Springs, or GPO Box 4409, Darwin NT 0801
- Office hours: Monday to Friday, 8am to 4.30pm
Office, email and post
- CEO: ceo@urapuntja.org.au
- Clinic Manager: clinicmgr@urapuntja.org.au
- Where we are: Amengernterneah, Utopia Homelands, via Alice Springs NT 0870
- Post: PMB 31, Utopia, via Alice Springs NT 0870
- Fax: (08) 8956 9863
